Della picks up the phone while you're with a patient — confirms pet name + species + age, books the right visit type into your calendar, and routes pet emergencies to the right place. 16 languages, no per-booking fee, no humans.
When a pet owner calls about a sick dog or cat, they need an answer NOW. If the line rings out or goes to voicemail, they call the next clinic. Industry studies put missed-call abandonment in vet clinics above 30% — every missed call is a patient lost. Della picks up on the first ring, calms the owner, gets the basics, and books the soonest available slot.
Your techs aren't sitting at the phone — they're holding a Lab. Outsourced answering services don't know the difference between a wellness exam and a sick visit, and they don't know your protocol when a chocolate-ingestion call comes in. Della does. She also knows when to pivot a caller to ASPCA Poison Control or the nearest emergency vet.
Dogs, cats, exotics. Wellness, vaccines, dental, surgery. Della knows the difference between a 15-minute booster and a 60-minute spay consult.
Della books at the right address, gathers parking + access notes, and confirms the right time window.
Triage script tuned for emergencies. Auto-routes routine cases to a partner clinic if you only see referrals.
Each capability is a real tool the AI invokes during a call. Nothing is faked. Every action shows up in your dashboard within seconds.
Reads your live calendar, asks for pet name + species + reason for visit, picks the right slot length (sick visit ≠ wellness ≠ dental), confirms with the caller.
Pet owners in Quebec, Mexico, or Vietnam reach you in their language. Della auto-detects and switches mid-call.
Trained to recognize chocolate ingestion, GDV, urinary blockage, severe trauma. Routes to ASPCA Poison Control or nearest emergency vet — never tries to diagnose.
Pet name, species, age, breed, weight when offered. All fields land in the booking notes so the vet has context before the door opens.
Sends SMS/email when {{pet_name}}'s next vaccine or annual wellness is due. Della writes 'Hi {client_name}, {pet_name} is due for a vaccine.'
Full transcript + 1-line summary + outcome (booked / transferred / message / emergency-routed). Searchable. Yours.
Every Della booking is yours — no commission, no per-call fees, no marketplace cut. 14-day free trial on every plan.
Independent operators & single-location.
Small teams (1–5 staff). Most popular.
Multi-staff or multi-location.
14-day free trial. No card. Setup takes 15 minutes.