DellaOne AI. Every location.
Della routes every incoming call to the right location based on caller area code, requested service, requested staff member, or your custom rules. Per-location calendars, voices, languages, tones, and escalation rules.
Multi-location callers don't care which office answers.
Caller wants to book a haircut at the Mile End location, dials your main number, gets sent to the Plateau location's voicemail. They hang up. They book elsewhere. The reason isn't the AI, it's the routing.
Multi-Location Routing solves this. Caller calls your main number; Della asks (or infers from area code) which location they want; books into the right location's calendar with the right staff. Each location has its own voice, tone, language preference, business hours, and escalation rules. Roll-up reporting shows you the whole business; per-location reports show you each office.
What Della does on the call.
Auto location detection
Caller area code, GPS (mobile), or IVR question routes the call to the right location automatically.
Per-location settings
Each location gets its own voice, tone, hours, language preference, and escalation rules. Consistent brand, location-appropriate operations.
Transfer between locations
Caller reaches Mile End but actually wants Plateau? Della transfers across locations cleanly.
Centralized management
One dashboard for all locations. Permissions per-location (give the Plateau manager access to only their data).
Roll-up reporting
Compare locations side by side: call volume, booking conversion, escalation rate. Spot which location is your top performer.
Shared or isolated client lists
Share clients across locations (one client database) or keep them isolated (per-location databases). Your call.
Call from your phone and try it: book a time, ask a question, switch languages. She tells you she is an automated assistant, then does the job.
Call DellaDella vs. the alternatives.
| Della | Hybrid answering service | Generic answering service | Single line forwarding | |
|---|---|---|---|---|
| Multi-location support | Pro tier | Enterprise contract | Manual scripts | N/A |
| Per-location voice + tone | Yes | No | N/A | N/A |
| Roll-up reporting | Yes | Limited | N/A | N/A |
| Cost per location | Included in Pro | Per-location fee | N/A | N/A |
From $34.99 a month. Every booking is yours.
No commission, no per-booking fee, no setup fees. 14-day money-back guarantee.
Common questions.
Still unsure? Call Della at +1 (818) 918-4562 and ask her.
How many locations can I add?
Pro tier: unlimited. Up to ~20 locations works smoothly out of the box; beyond that, contact us for an Enterprise account with custom routing logic.
Can each location have its own phone number?
Yes, each location can have its own dedicated number, or all locations share one number with Della routing internally.
What if a location closes seasonally?
Set seasonal hours per location. During closed periods, Della handles calls per your closure rules (book at next-open date, transfer to nearest open location, take a message).
Do all locations have to be on the same plan?
Yes, multi-location is a Pro-tier feature. The Pro subscription covers all locations under the account; not per-location billing.
Run every location with the same Della.
Pro tier. Unlimited locations. Set up in a single afternoon.