DellaRecognize every caller. Greet by name.
Della cross-references every incoming number against your client database. Returning callers hear 'Hi Sarah, calling about your Tuesday appointment?' New callers get full intake. No one feels like a stranger.
Returning clients shouldn't feel like new ones.
When a returning client calls and the receptionist asks 'first time visiting us?' it's a small wound but a real one. They wonder if you remember them at all. Multiply that by every call and you're slowly draining loyalty.
Della pulls your client database (uploaded once or synced live from your CRM) and matches every incoming call by phone number in milliseconds. The match happens before Della's greeting plays, so the caller hears 'Hi Sarah, glad you called. Are you reaching out about your appointment Tuesday?' Returning clients feel known. New leads get the full new-client flow.
What Della does on the call.
Phone-number match
Caller's number cross-referenced against your client list before Della's greeting plays. Zero perceived latency.
Last visit + intent
Della knows when they were last in, what service, and any open notes (preferred provider, allergies, balance owed).
Greeting by name
First-name greeting on returning callers. Falls back gracefully to 'Hi there' for unknown numbers.
VIP and tier flags
Tag specific clients as VIPs and Della routes them straight to your phone or a senior staff member.
Conflict and block lists
Mark conflicted parties (legal) or blocked numbers (chronic no-show clients). Della handles them per your rules.
Live CRM sync
Pull from Clio, HubSpot, Salesforce, or any CRM via Zapier. Or batch-upload a CSV. Updates flow in either direction.
Call from your phone and try it: book a time, ask a question, switch languages. She tells you she is an automated assistant, then does the job.
Call DellaDella vs. the alternatives.
| Della | Generic answering service | Voicemail | Front desk staff | |
|---|---|---|---|---|
| Auto caller-ID match | Yes | Manual lookup | No | Manual |
| History loaded mid-call | Live | No | No | After call |
| VIP / tier routing | Yes | Manual | No | Manual |
| CRM sync | Native + Zapier + API | Limited | N/A | Manual export |
From $34.99 a month. Every booking is yours.
No commission, no per-booking fee, no setup fees. 14-day money-back guarantee.
Common questions.
Still unsure? Call Della at +1 (818) 918-4562 and ask her.
What if the caller is using a different number?
Della falls back to the new-client flow but lets the caller self-identify ('I'm Sarah Lee, I'm in your system already'). Once verified, the full history loads.
Does this work with shared family numbers?
Yes. If multiple clients share a number, Della asks who's calling and loads the right history. You can also tag specific numbers as 'household' for special handling.
How fresh is the history?
Live CRM sync (Pro tier) updates within seconds of any change. Zapier sync (Starter) updates within a few minutes. CSV upload (Solo) is point-in-time.
Can I block specific callers?
Yes, add numbers to a block list and Della will end the call politely or send them to voicemail. Useful for chronic no-shows, spammers, and ex-clients.
Recognize every caller from the first ring.
14-day money-back guarantee. Upload your client list, hear Della greet them by name.