Della picks up with patience and care — books intakes and sessions, never reflects or probes, hard-routes any crisis disclosure to 988 and your on-call line. Confidentiality-first. 16 languages.
When someone calls a therapist's office, they've already worked up the courage to reach out. If the line rings out or goes to voicemail, that courage drains. Della picks up calmly — never rushed — and gets them on the path forward without making them re-explain.
You're in session, fully present with the client in the room. Della takes the call, gets the basics, books the next available slot, and never confirms to a third party that anyone is or ever was a client. The privilege line stays uncrossed.
Intake-call routing, sliding-scale referrals to written form, session-rescheduling without a desk shift.
Multi-clinician routing, intake coordinator handoff, waitlist management.
DBT, trauma, addiction work. Della's crisis-routing posture is calibrated for high-risk calls.
Each capability is a real tool the AI invokes during a call. Nothing is faked. Every action shows up in your dashboard within seconds.
Slower, calmer, more spacious than the salon-default voice. Acknowledges before moving to logistics.
Suicidal disclosure, self-harm, abuse-experiencing → verbatim 988 script + 'I'm glad you called' + escalate to your on-call line. Never tries to be the therapist.
New-client calls don't try to book a session immediately. Della routes to a 15-minute screening or your intake coordinator instead.
Never confirms to a third party that a specific person is a client. 'I can take a message and have someone call you back.'
General terms (accepted plans, superbills) but never specific coverage with a third party. Sliding scale → intake form, not a phone negotiation.
Full transcript + outcome. Searchable. Yours. PII is handled per your privacy settings.
Every Della booking is yours — no commission, no per-call fees, no marketplace cut. 14-day free trial on every plan.
Independent operators & single-location.
Small teams (1–5 staff). Most popular.
Multi-staff or multi-location.
14-day free trial. No card. Setup takes 15 minutes.