DellaHand off cleanly. Only when it matters.
When a caller is a VIP, has an urgent intent, or asks something Della can't answer with confidence, she warm-transfers to you, your team, or a specific staff member, by rule. No dropped calls, no 'please hold,' no caller frustration.
A bad transfer is worse than no transfer.
Most answering services either escalate too much (every call interrupts you) or too little (urgent calls die in voicemail). Both versions train your team to ignore the line.
Della's escalation is rule-driven. You decide which intents trigger a transfer (urgent medical keywords, VIP callers, deals over $10K, after-hours legal emergencies). Della handles everything else, bookings, FAQs, reschedules, intake, without bothering you. When she does transfer, she briefs you in one sentence ('Sarah Lee, returning client, asking about Tuesday's appointment') so you're never caught flat-footed.
What Della does on the call.
You define the triggers
Set rules per intent, per caller tier, per time of day. 'After 8 PM on weekdays, urgent legal calls go to my mobile.'
Round-robin or specific staff
Distribute transfers across the team, or route by service ('color clients to Aisha, cuts to Maxime').
One-line caller brief
When you pick up, Della whispers a one-sentence brief in your ear before connecting the caller. You're never blindsided.
Escalation ladder
Try the on-call provider first, then the manager, then voicemail with a callback promise. Della rings down the chain automatically.
Graceful fallback
If no one picks up within your timeout, Della takes a detailed message and promises a callback by a specific time.
Every transfer logged
Transfer attempts, who answered, who didn't, all in the dashboard. Spot patterns where escalations are eating your day.
Call from your phone and try it: book a time, ask a question, switch languages. She tells you she is an automated assistant, then does the job.
Call DellaDella vs. the alternatives.
| Della | Hybrid answering service | Voicemail | Single-line forwarding | |
|---|---|---|---|---|
| Rule-driven transfer triggers | Yes | Static script | N/A | Always transfer |
| One-line caller brief | Yes | Cold transfer | N/A | Cold transfer |
| Escalation ladder | Yes | Single destination | N/A | Single destination |
| Round-robin | Yes | Manual | N/A | No |
From $34.99 a month. Every booking is yours.
No commission, no per-booking fee, no setup fees. 14-day money-back guarantee.
Common questions.
Still unsure? Call Della at +1 (818) 918-4562 and ask her.
Can Della transfer to mobile phones?
Yes, any phone number, any carrier. Della calls the destination, briefs you, then bridges the caller.
What if I'm on another call when Della tries to transfer?
Della detects the busy signal and rings the next destination on your escalation ladder. If the whole ladder is busy, she takes a detailed message with a callback time.
Can I see why each transfer happened?
Every transfer in the dashboard shows the trigger rule that fired and the trace of attempts. Useful for tuning your rules.
Does the caller hear hold music during the transfer?
No, Della fills the silence with conversation ('I'm connecting you to Sarah now, one moment...') so the caller never sits in dead air.
Stop interrupting your team for routine calls.
14-day money-back guarantee. Set the rules. Della does the rest.